SOUFIEN JAOUADI
Cloud & Support Engineer
Profile summary
Cloud and Support Engineer with specialized expertise in AWS and Oracle Cloud Infrastructure, delivering Level 1 support for critical systems at ZAIN. Reduced incident resolution time through implementation of automated alert systems and streamlined troubleshooting protocols. Proven track record in cloud monitoring, deployment, and infrastructure maintenance with a focus on operational excellence and system reliability.
Career highlights
Incident Resolution Time Reduction: Reduced incident resolution time by 35% by implementing an automated alert/alarm system.
OCI Systems Optimization: Optimized Oracle Cloud Infrastructure systems, resulting in 20% improved performance and 15% cost reduction.
Key skills
Professional experience
Delivered mission-critical Level 1 support for ZAIN operator, supervising 15+ critical systems and applications with 99.8% uptime maintenance Reduced incident resolution time by 35% by implementing an automated alert/ alarm system to proactively identify and address potential issues Automated 8 routine maintenance tasks using Python, saving approximately 12 hours per week of manual work Streamlined incident management processes, resulting in 40% faster response times and improved customer satisfaction Produced comprehensive weekly and monthly performance reports, identifying 3 major system bottlenecks that were subsequently resolved Optimized Oracle Cloud Infrastructure systems, resulting in 20% improved performance and 15% cost reduction Administered database systems with zero unplanned downtime, ensuring continuous service availability Implemented access control improvements through OneView/AD, reducing unauthorized access incidents by 95% Technologies: - Oracle Cloud Infrastructure (OCI) - Remedy for IT service management and support ticketing - TrueSight for application performance and infrastructure monitoring - PHP for backend development - Oracle Enterprise Manager (OEM) for database instance management - OneView/AD for user access management
- Delivered mission-critical Level 1 support for ZAIN operator, supervising 15+ critical systems and applications with 99.8% uptime maintenance
- Reduced incident resolution time by 35% by implementing an automated alert/ alarm system to proactively identify and address potential issues
- Automated 8 routine maintenance tasks using Python, saving approximately 12 hours per week of manual work
- Streamlined incident management processes, resulting in 40% faster response times and improved customer satisfaction
- Produced comprehensive weekly and monthly performance reports, identifying 3 major system bottlenecks that were subsequently resolved
Engineered robust CI/CD pipelines for 5 major projects, reducing deployment time by 70% and deployment failures by 85% Architected and deployed cloud infrastructure as code using Terraform, improving resource provisioning efficiency by 60% Automated cloud deployment processes, reducing manual intervention by 90% and human error by 75% Implemented agile methodologies across 3 project teams, increasing sprint velocity by 30% Designed and deployed scalable infrastructure solutions that accommodated 200% growth in user traffic Managed and optimized 30+ virtual machines, achieving 99.9% uptime and 25% cost reduction Resolved critical operational issues with an average response time of under 30 minutes, maintaining 98% SLA compliance
- Engineered robust CI/CD pipelines for 5 major projects, reducing deployment time by 70% and deployment failures by 85%
- Architected and deployed cloud infrastructure as code using Terraform, improving resource provisioning efficiency by 60%
- Automated cloud deployment processes, reducing manual intervention by 90% and human error by 75%
- Implemented agile methodologies across 3 project teams, increasing sprint velocity by 30%
- Designed and deployed scalable infrastructure solutions that accommodated 200% growth in user traffic